General Terms and Conditions

General Terms and Conditions of the online store webark.eu, owned by webark.eu, Neja Kalan s.p., are compiled in accordance with the Consumer Protection Act (ZVPot), the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS), and international codes for e-commerce.

Company Information:

Neja Kalan s.p.

Ljubljanska cesta 50

6230 Postojna

Slovenija

E-pošta: bark.merch@gmail.com

Registraning number: 9104160000

ID for VAT: 32687311

IBAN: SI56 6100 0002 7041 037 (Delavska hranilnica d. d.)

The buyer is bound by the general terms and conditions that are valid at the time of purchase (placing an online order).

The operator of the webark.eu online store (hereinafter referred to as "webark.eu" or "the online store") is Neja Kalan s.p., Ljubljanska cesta 50, 6230 Postojna (hereinafter referred to as "the provider"). 

By using the website, you agree to the terms and conditions that are valid at the time of purchase (placing an online order), so we kindly ask you to read them. 

Neja Kalan s.p. reserves the right to change the general terms and conditions of the webar.eu online store. 

Types of Users 

The right to purchase in the webark.eu online store is granted to all visitors who make a quick purchase without needing to register before the purchase.

Accessibility of Information

The webark.eu online store commits to always providing the buyer with the following information: 

1. a) The identity of the company (company name and registered office, registration number), 
2. b) Contact details that enable the user to communicate quickly and efficiently (email, phone), 
3. c) Essential characteristics of the goods or services (including after-sales services and warranties), 
4. d) Product availability (each product or service offered on the website should be available within a reasonable time), 
5. e) Conditions of product delivery or service execution (method, location, and time of delivery), 
6. f) All prices must be clearly and unambiguously defined, and it must be clearly shown whether they include taxes and shipping costs, 
7. g) The method of payment and delivery, 
8. h) The validity period of the offer, 
9. i) The period during which it is possible to withdraw from the contract and the conditions for withdrawal; in addition, whether there is any cost to the buyer for returning the product, 
10. j) An explanation of the complaint procedure, including all contact details of the person or customer service department.

Offer of Items and Prices

The prices of products in the webark.eu online store are expressed in euros and do not include delivery costs. Prices include VAT – calculated based on the first paragraph of Article 94 of the Value Added Tax Act (the company is liable for VAT).

 If items are out of stock, this is clearly indicated. Prices are valid at the time of placing the order and do not have a predefined validity period. 

Prices are valid for payment with the payment methods listed below, under the conditions mentioned above.

 The provider reserves the right to change prices without prior notice.

Order and Prices

The sales contract between the webark.eu online store and the buyer is concluded at the moment when webark.eu sends the buyer the first email confirming their order. From that moment, all prices and other conditions are fixed and apply to both webark.eu and the buyer. Webark.eu may withdraw from the contract at any time after the order has been placed, as long as the order has not been delivered to the buyer, due to unforeseen issues, stock-related problems, or any other reasons that prevent the order from being fulfilled. In such cases, the purchase amount will be refunded if it has already been received.

The sales contract (i.e., the first email regarding the status of the order) is stored electronically on the provider's server and is available to consumers upon their written request.

Delivery Time

It usually takes 3–7 days to prepare the order, after which it is shipped. The estimated delivery time is 6–8 business days.
The buyer can track the shipment via a link sent to their email after the order has been dispatched.

Payment Methods

The webark.eu online store offers the following payment methods:

• Through Stripe intermediary

Shipping costs are indicated at the checkout.

Issuance of Invoice

Webark.eu is required to issue an invoice for the delivery of goods or services and provide it to the user. After the delivery and payment of the ordered items, Webark.eu will also send an invoice to the customer in PDF format via email. The invoice will detail the price and all costs related to the purchase. The customer is obliged to verify the accuracy of the information before placing the order.

 

Purchase Procedure

Technical steps leading to the conclusion of the sales contract

In the purchase process, the user (customer) has the following technical steps available:

1. Searching for a specific product
2. Selecting the product for purchase
3. Determining the quantity and size of products for purchase in the shopping cart
4. Reviewing the final price of the selected product in the chosen quantity
5. Confirming the order
6. Placing the order

Technological means that allow for the identification and correction of errors before placing the order

Before confirming the purchase, you can review the entered information once again and make changes if necessary.

Order Accepted

After placing the order, the user (customer) will receive an email notification from the provider confirming that the order has been accepted. Except for the option to cancel, the user (customer) cannot modify the content of the order once it has been placed. At this stage, the sales contract for the purchase of the ordered products between the user (customer) and the provider is irrevocably concluded.

Goods Shipped

The provider will prepare and ship the ordered products within the agreed timeframe.

Consumer's Right to Withdraw from the Contract

For contracts concluded remotely, the consumer has the right to notify the company at the email address (bark.merch@gmail.com) or through another communication channel within 14 days that they are withdrawing from the contract, without having to provide a reason for their decision. This applies to all products that are not custom-made.

The consumer must return the goods to the company no later than 14 days after notifying the company of their withdrawal from the order. The goods should be returned to the following address: Neja Kalan s.p., Ljubljanska cesta 50, 6230 Postojna. The only cost to the consumer in relation to withdrawing from the order is the direct cost of returning the goods.

The consumer must return the item to the seller (Webark.eu) undamaged and in its original quantity, unless the item is damaged, defective, lost, or its quantity has diminished without the consumer's fault.

When returning the goods, the consumer must also send the invoice for the goods, personal details, and the transaction account to which they wish to receive the refund. The refund will be processed within 14 days from the receipt of the notice of withdrawal from the contract.

Liability for Material Defects

The seller (Webark.eu) is liable for material defects that the item had at the time the risk passed to the buyer, regardless of whether the seller was aware of them or not. The seller is also responsible for material defects that become apparent after the risk has passed to the buyer, if they are the result of a cause that existed prior to that time. Minor material defects are not taken into account.

PROTECTION OF PERSONAL DATA

The provider is committed to protecting customer and member data (personal information, purchase details). All data obtained from the Webark.eu online store and collected data may be used exclusively for the purpose of fulfilling orders (sending informational materials, offers, invoices) and other necessary communication with the member.

Customer data is protected in accordance with the Personal Data Protection Act and will not be disclosed to third parties or unauthorized persons under any circumstances. The user is also responsible for protecting their own personal data, including ensuring the security of their email address.

Personal Data We Process

- Basic contact information (name, surname, phone number, email address);

- Data on the use of our websites (clicks on links, time spent) and information regarding responses to our emails (whether the email was opened, which links were clicked);

- Data needed to fulfill the contract and deliver purchased goods (item purchased, price, delivery address, delivery time, payment method, payment date, complaint details, invoice information, etc.).

Legal Bases for Processing Personal Data

We may process your personal data based on the following legal grounds:

• When you have given consent for the processing of your personal data for a specific purpose, and you always have the right to withdraw this consent (e.g., for personalized notifications about our offers based on profile creation);

• When we have a legitimate interest in processing your personal data (for example, when we send you an email if you have abandoned a shopping cart on our website without completing the purchase).

Purposes for Processing Personal Data

We may use your personal data for one or more of the following purposes:

- Communicating with you regarding the provision of our services and responding to your inquiries;

- Concluding contracts and fulfilling obligations arising from concluded contracts;

- Marketing communications (sending emails);

- Enforcing any legal claims and resolving disputes;

- Conducting statistical analyses of our sales and the use of our websites.

How Long We Retain Your Personal Data and What Happens After

• Basic Personal Data: We retain basic personal data as long as you are subscribed to our newsletters.
• Consent-Based Data: Personal data processed based on your consent is retained indefinitely or until you withdraw your consent.
• Invoice Data: We keep data related to issued invoices for 10 years from the date of issuance.
• Contract Data: Data necessary for the conclusion and fulfillment of the contract between you and us is retained for at least 5 years after the contract is fulfilled (e.g., after delivery of goods).
• Post-Retention: After the retention period expires, we effectively delete or anonymize personal data, meaning that it is processed in such a way that it can no longer be associated with you or attributed to you.

Voluntariness of Providing Data and Consequences of Non-Disclosure

Providing personal data is voluntary. You are not obligated to provide personal data; however, if you do not provide it, you will not be able to enter into a contract with us (as we need it for order delivery). We will specify which data is required and the consequences of not providing it each time we collect personal data from you.

Who Has Access to Your Personal Data

We do not share or allow third parties (outside Neja Kalan s.p.) access to your personal data, except those who have a written agreement with us to perform certain tasks related to data processing and are required to comply with data protection and privacy legislation (i.e., data processors). The data processors to whom we may disclose personal data include:

• Marketing service providers;
• Email service providers;
• Invoice software providers;
• Delivery services.

Data processors may only process personal data in accordance with our instructions and are not permitted to use personal data for their own purposes. They, along with their employees, are committed to protecting the confidentiality of your personal data.

Data processors do not transfer personal data to third countries (outside the European Economic Area, which includes EU member states, as well as Iceland, Norway, and Liechtenstein).

Your Rights Regarding Personal Data

• Right to Access: You have the right to request access to your personal data and obtain information about how it is being processed.
• Right to Rectification: You can request corrections to any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent on which the processing is based.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain conditions.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have that data transmitted to another data controller.
• Right to Object: You may object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

How to Withdraw Consent and Consequences

• Withdrawing Consent: You can withdraw your consent for processing personal data at any time by contacting us through the provided communication channels.
• Consequences of Withdrawal: If you withdraw your consent, it may affect our ability to provide certain services or fulfill contractual obligations, such as processing orders or sending marketing communications. However, withdrawing consent does not affect the legality of processing based on consent before its withdrawal.

Procedure for Exercising Your Rights

You can address your requests regarding the exercise of your rights related to personal data in writing to any contact listed at the top of this document under Data Controller and Contact Information.

For reliable identification when exercising rights related to personal data, we may request additional information from you. We can only refuse to act on your request if we can demonstrate that we cannot reliably identify you.

We must respond to your request to exercise your rights related to personal data without undue delay and no later than one month from the receipt of your request.

Any changes to our data protection policy will be posted on this website.

Communication

Webark.eu will contact users via remote communication means only if the user does not explicitly object, and in accordance with the provisions of ZEKom-1. Advertising emails will be clearly and unambiguously marked as such, with the sender clearly identified. Various promotions, offers, and other marketing techniques will be labeled accordingly.

The conditions for participating in these communications will be clearly specified, including a straightforward method for opting out of receiving advertising messages. Webark.eu will explicitly respect the user's wish to not receive advertising messages.

Legal Notice

The Webark.eu online store and all data on it, including images of products and graphical elements on the website, are protected and may not be reproduced or used without prior written permission.

Complaints and Disputes

The provider adheres to applicable consumer protection laws. The provider makes every effort to fulfill its duty by establishing an effective complaint handling system and designating a contact person for customers to reach out to via email in case of issues. Complaints should be submitted via email to bark.merch@gmail.si. The complaint handling process is confidential. The provider will acknowledge receipt of the complaint within five working days, inform the customer about the expected time for processing, and keep the customer updated on the progress of the procedure.

Webark.eu acknowledges that a significant characteristic of consumer disputes, particularly regarding judicial resolution, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute. This is a major barrier to consumers initiating legal action. Therefore, Webark.eu strives to resolve any potential disputes amicably to the best of its ability.

Out-of-Court Resolution of Consumer Disputes

In accordance with legal regulations, the provider does not recognize any out-of-court consumer dispute resolution body as competent to resolve consumer disputes that a consumer might initiate under the Consumer Out-of-Court Dispute Resolution Act.

Neja Kalan s.p., as the provider of goods and services operating an online store within the Republic of Slovenia, publishes a link to the Online Dispute Resolution (ODR) platform on its website. The platform is available to consumers here.

This arrangement is in line with the Consumer Out-of-Court Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and Council on online dispute resolution for consumer disputes, as well as amendments to Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.

General Terms and Conditions for Participation in Online Sweepstakes

Applicable to:

• Internet social networks FACEBOOK, INSTAGRAM, TIKTOK (hereinafter referred to as "Profile")
• Website webark.eu (hereinafter referred to as "Website")

GENERAL PROVISIONS

Article 1

1. Organizer of the Sweepstakes
• The organizer of the sweepstakes is Neja Kalan s.p., located at Ljubljanska cesta 50, 6230 Postojna (hereinafter referred to as "Organizer").
2. Co-Organizer
• When a business partner of the Organizer participates as a co-organizer, they provide the prizes and conduct the prize drawing, while the Organizer conducts the sweepstakes on their website and/or Facebook profile and/or in their physical store, as specified in the announcement of each individual sweepstakes.
3. Sponsor
• In cases where the prizes are provided by a business partner of the Organizer who does not wish to participate as a co-organizer (hereinafter referred to as "Sponsor"), the Organizer will assume all related activities and responsibilities.

Article 2

1. Eligibility
• The sweepstakes is open to adults (18 years or older) with permanent or temporary residence in the Republic of Slovenia. Minors (under 18 years of age) must have prior written consent from their parents or legal guardians to participate in the sweepstakes.
2. Participation on Social Networks
• When the sweepstakes is conducted via the Facebook or Instagram social networks, all individuals who are members of the relevant Profile on Facebook and/or Instagram, or those who have clicked the “Like” or “Follow” button on that Profile, may participate, unless the announcement of the sweepstakes specifies otherwise.
3. No Purchase Required
• Participation in the sweepstakes is not conditioned upon making a purchase, and Neja Kalan s.p. does not charge any fees for participation.
4. Participation Costs
• Participants are responsible for all costs associated with participating in the sweepstakes. These costs include, but are not limited to:
• The cost of internet access;
• The cost of data transfer from the internet.
5. Exclusions
• Employees and external contractors of Neja Kalan s.p., as well as their close family members, are not eligible to participate in the sweepstakes.
6. Limit on Entries
• Each individual may enter a particular sweepstakes only once, unless the announcement of the sweepstakes specifies otherwise.

PROGRESS OF THE SWEEPSTAKES

Article 3

Detailed Description and Progress of the Sweepstakes

1. Sweepstakes Details
• A detailed description and the progression of the sweepstakes are available on the Website and/or Facebook Profile.

RULES OF THE SWEEPSTAKES

Article 4

1. Start and End Dates
• The start and end dates of the sweepstakes are published on the Website and/or Facebook and/or Instagram Profile where the sweepstakes is conducted.
2. Acceptance of Terms
• By participating in the sweepstakes, participants are deemed to accept these general terms and conditions of participation and any additional conditions published on the Website and/or Facebook Profile.
3. Inaccurate Information
• In the event of providing incomplete, incorrect, or false information (such as email addresses or details specified in paragraph 3 of Article 8 of the General Terms and Conditions of Sweepstakes), the Organizer reserves the right to deny participation or disqualify the participant from the sweepstakes.

Article 5

Loss of Right to Prize

1. Conditions Leading to Loss of Prize
• A participant loses the right to the prize if the Organizer determines that:
• The participant did not meet the conditions for participation.
• The participant violated the rules and conditions of the sweepstakes.
• The participant failed to fulfill obligations in accordance with these terms or any specific conditions published on the Website and/or Facebook Profile, or did not fulfill them in a timely manner.
• In the case of submissions: if the submission is in any way inadequate.
• In the event that a participant loses the right to the prize, the Organizer will decide whether to award the prize to another individual.
2. Submission of Materials
• If the sweepstakes conditions require participation by submitting sketches, drawings, photographs, video recordings, or other creative material, the participant, by providing the material to the Organizer, warrants that they hold all material copyright rights to the material and irrevocably transfers these rights to the Organizer for all purposes.
3. Consent for Use of Submitted Materials
• By submitting the material mentioned above, the participant gives irrevocable consent for the publication, exhibition, printing, distribution, etc., in whole or in part, without limitations regarding transformations or modifications of the material, across all media (print media, websites, Facebook profiles, advertising editions, or other media) of the Organizer or co-organizer of the sweepstakes, without the right to compensation or payment. The participant also waives the right to review, approve, or oppose any manner of use of the material, editorial choice, or appearance of the material.
4. Consent for Photography and Promotion
• In the event that a participant is drawn or selected as a winner, by accepting the prize, they irrevocably consent to cooperate with the Organizer or co-organizer in terms of photographing the winner for advertising purposes or publishing such material in all media (print media, websites, Facebook profiles, advertising editions, or other media) of the Organizer or co-organizer of the sweepstakes, without the right to compensation or payment. The participant also waives the right to review, approve, or oppose any manner of use of the material, editorial choice, or appearance of the material.

Article 6

Prize Drawing

1. Organization and Supervision
• The organization, execution, and supervision of the sweepstakes, as well as the drawing of winners, is managed by a committee consisting of representatives of the Organizer and/or representatives of the co-organizer.
2. Drawing Date
• The prize drawing will take place on the date specified in the description of the sweepstakes on the Website and/or Facebook Profile, but no later than 14 days after the conclusion of the sweepstakes, at the headquarters of the Organizer (Ljubljanska ulica 50, 6230 Postojna) or the co-organizer.

Article 7

Notification of Winners

1. Notification Method
• Winners will be notified of their prize via a private message on their Facebook or Instagram Profile or to the email address provided at the start of the sweepstakes on the Website.
2. Consent to Public Announcement
• By participating in the sweepstakes, participants consent to having their name announced publicly if they are drawn as winners. The Organizer may publish the winner’s name on the Facebook Profile or Instagram Story and tag them. If the sweepstakes is only on the Website, the winner’s name may be published on that Website.
3. Publication of Winners
• The list of winners will be published on the Website and/or Facebook/Instagram Profile no later than three days after the prize drawing. If the drawing is conducted by a co-organizer, the list will be published no later than ten days after the drawing.
4. Finality of Results
• The results of the sweepstakes are final. No appeals against the results will be accepted.

Article 8

Prize Collection

1. Eligibility for Prize Collection
• A participant becomes eligible to claim the prize if they are notified by the Organizer or Website/Facebook/Instagram Profile Administrator within the stipulated time frame.
2. Taxation of Prizes
• Prizes are subject to taxation under the Income Tax Act. The winner is responsible for paying income tax in accordance with the Income Tax Act (other income, including prizes). The Organizer or co-organizer or sponsor providing the prize will calculate and withhold the tax advance.
3. Submission of Personal Information
• To claim the prize, the winner must provide the Organizer with the following personal information upon written request: full name, exact residential address, place of residence, tax number, and tax office. For communication purposes related to prize collection, the winner must also provide a contact phone number.
• If the winner does not provide the required information within seven days of the date of the request, they forfeit their right to the prize without any right to compensation.
4. Prize Delivery
• The Organizer will inform the winner of the method for claiming the prize in the written request referred to in paragraph (3) of this article. The Organizer may, at their own expense, send the prize to the address provided by the winner.
• In the case of a lost or damaged package and/or damaged contents of the package, the winner is not entitled to any form of compensation, financial or material.
5. Minors
• Persons under the age of 18 must provide the Organizer with written consent from their parents or legal guardians, along with the information required under paragraph (3) of this article, no later than at the time of prize collection.

Protection of Information and Personal Data

Data Handling and Protection

The Organizer, Neja Kalan s.p., as the data controller, respects the privacy of participants in the contest and commits to handling personal data acquired during the contest with care, protecting it, and processing it in accordance with the Personal Data Protection Act and the Data Protection Regulation adopted by the Organizer.

Disclosure and Use of Data

Without explicit consent from the participants, personal data will not be disclosed to third parties or used for purposes other than those necessary for the proper execution of the contest, unless otherwise stipulated by regulations.

Data Sharing with Co-Organizer

If the contest is organized together with a co-organizer, the Organizer will provide the list of winners to the co-organizer. The Organizer does not assume responsibility for the proper processing and storage of data provided to the co-organizer.

Consent to Data Sharing

If participants agree to share their data with the co-organizer, the Organizer will forward all such user data to the co-organizer after the contest concludes. The Organizer does not assume responsibility for the proper processing and storage of data provided to the co-organizer.

(5) Newsletter Consent

If participants agree to receive newsletters from the Organizer and/or the co-organizer, the Organizer may also forward email addresses to the co-organizer of the contest.

(6) External Links and Data Security

The Organizer does not assume any responsibility for data protection on external websites linked from the Organizer's website, nor for any errors that may occur due to incorrect or false information provided by contest participants.

(7) Data Collection and Processing

Participants authorize the Organizer, as the data controller, to maintain, manage, and process the collection of provided personal data for the purpose of conducting the contest until the withdrawal of consent by the participant or until the data processing purpose is fulfilled, in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/04 and 67/07).

Personal Data in the Winners' Personal Data Collection and the Purpose of Its Collection, Processing, Storage, and Use:

- Email Address (for the purposes of participation in the contest, drawing, and sending written instructions from the organizer regarding further actions in case of eligibility for a prize);

- Name and Surname, Address, and Place of Residence (for the purposes of identifying the winner, conducting the draw, informing about the prizes, and notifying about the prize collection process, as well as for reporting to tax authorities in accordance with applicable tax legislation in the Republic of Slovenia);

- Contact Phone Number or Mobile Number (for the purpose of notifying in case of any issues with prize delivery);

- Tax Identification Number and Tax Office of the Winner (for the purpose of reporting to tax authorities in accordance with applicable tax legislation in the Republic of Slovenia).

(8) During the management of personal data, each participant has the right to access, transcribe, copy, amend, correct, block, and delete their personal data in the personal data collection, in accordance with applicable regulations.

(9) The data is stored in electronic form. Upon cessation of the need to maintain the data or upon request by the winner, the data will be deleted.

(10) Data users include the administrator of the Website and/or Facebook Profile and those responsible for prize delivery.

(11) By participating in the contest, the participant agrees that the organizer may send them free general notifications related to the contest via email or the phone number provided in paragraph 3 of Article 8 of these terms, until this consent is revoked or the purpose of storing contact information is fulfilled.

Final and Transitional Provisions

Article 10

(1) Participants in the contest simultaneously accept the terms and rules of the Facebook community along with the Contest Terms. The organizer assumes no responsibility for any non-compliance with the Facebook/Instagram community's terms of use by contest participants. The organizer also bears no responsibility for any consequences arising from the posting of content on the Facebook/Instagram Profile.

(2) The organizer reserves the right to make additions and changes to the contest terms if required by technical or commercial reasons or due to public concerns.

(3) The organizer will notify participants of all changes and updates to the contest through announcements on the Website and/or Facebook Profile.

(4) For questions about the confidentiality and use of your personal data or for additional information regarding the contest, please contact: bark.merch@gmail.com.

For further information about the contest, you can write to: bark.merch@gmail.com.

Ljubljana, 13th of August, 2024

PRIVACY POLICY

The owner of the website ensures the protection of personal data, which will be used solely for the purposes of informing about the order process (if the visitor places an order online) and, at the customer's request, for notifications about new products and promotions. The owner guarantees that visitor and user data will be used only for the smooth processing of orders and will not be transferred to third parties.

As the data controller, we handle the collected personal data responsibly and in accordance with applicable data protection regulations, particularly with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

In case of issues or uncertainties regarding the use of the website, the website owner reserves the right to contact the consumer by phone or email.

By making a purchase online, the visitor consents to the collection and use of personal data by the website owner. All data provided by the visitor at the time of ordering is intended solely for the provider’s business operations and will not be used for other purposes or shared with third parties. We do not assume responsibility in the event of a “breach” of the computer system.

We comply with the Consumer Protection Act and operate in accordance with the Electronic Commerce Market Act, and the General Data Protection Regulation (EU) 2016/679 (hereinafter: GDPR).

DATA CONTROLLER INFORMATION

The data controller is Neja Kalan s.p., Ljubljanska cesta 50, 6320 Postojna.

CONTACT PERSON FOR DATA PROTECTION

For any questions or assistance in exercising individual rights, the company has appointed a contact person for data protection, who can be reached at the email address: bark.merch@gmail.com.

COOKIES

Webark.eu (Neja Kalan s.p.) collects personal data through cookies when visiting its websites to ensure better functionality and user experience, security, smooth operation of the websites or portals, and user counting on the website or portal.

LEGAL BASIS

The basis for the cookie notice is the amended Electronic Communications Act (Official Gazette No. 109/2012; ZEKom-1), which came into effect at the beginning of 2013 and introduced new rules regarding the use of cookies and similar technologies for storing information or accessing information stored on the user's computer or mobile device.

Cookies We Use on the Site and Why

On our website, we use only cookies that are permitted under the ZEKom-1 Act. We utilize only those cookies that are essential for the operation of the website. For recording website traffic statistics, we use a system that only writes a session cookie and does not track your subsequent behavior on the website or in connection with other sites. By continuing to use this website, you consent to the use of the cookies described below.

LIST OF COOKIES COLLECTED BY THE ONLINE STORE

Cookie Title I Purpose I Duration

_cmp_a Used for managing customer privacy settings. 1d

_landing_page Track landing pages. 2w

_orig_referrer Track landing pages. 2w

_shopify_s Shopify analytics. 30min

_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min

_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min

_shopify_y Shopify analytics. 1y

_tracking_consent Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. 1y

Cart Used in connection with shopping cart. 2w

Cart_sig A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations. 2w

Cart_ts Used in connection with checkout. 2w

Checkout_session_lookup Used in connection with checkout. 3w

checkout_session_token__cn__Z2NwLWV1cm9wZS13ZXN0MzowMUozMDIyUUhTRDhYQ1RWOEJaR1JNMTI4Rg

Keep_alive Used in connection with buyer localization. 2w

Localization Used in connection with checkout. 2w

Receive-cookie-deprecation

Secure_customer_sig Used to identify a user after they sign into a shop as a customer so they do not need to log in again. 1y

Processors and Users of Personal Data

In addition to the company, personal data of individuals is processed by external processors, particularly for accounting purposes. For such cases, the company has entered into a suitable written agreement for data processing or an equivalent arrangement.

The company will disclose personal data to other users only if required by law, if there is a legitimate interest, or if the individual has given their consent. The company does not transfer collected personal data to third countries. Should the company need to transfer personal data to third countries, it will ensure that appropriate measures are in place to safeguard the security of personal data and the fundamental rights and freedoms of individuals, in accordance with applicable regulations.

Rights of Individuals

An individual may submit a written request to the above contact addresses of the provider to obtain the following information regarding the collection and processing of their personal data. The individual has the following rights:

• Right of Access: The right to access their personal data collected and processed by the company.
• Right to Rectification: The right to correct inaccurate data.
• Right to Erasure: The right to request the deletion of data, subject to the limitations imposed by applicable regulations.
• Right to Restriction of Processing: The right to request the restriction of data processing.
• Right to Object: The right to object to the processing of their personal data.

Provision of Requested Information

The provider will provide the requested information to the individual without undue delay and in any case within one month of receiving the request. This period may be extended by up to two additional months, depending on the complexity and number of requests. The company will inform the individual about any such extension within one month of receiving the request, along with the reasons for the delay. The information provided in this manner will be free of charge. If the requests from the individual are clearly unfounded or excessive, particularly if they are repetitive, the company may charge a fee or refuse to act on the request.

Right to Lodge a Complaint with a Supervisory Authority

If an individual believes that their personal data is being processed in violation of applicable data protection regulations, they have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia (Information Commissioner, Dunajska cesta 22, 1000 Ljubljana, Slovenia, email: gp.ip@ip-rs.si) or with another supervisory authority designated by the applicable regulations.

Withdrawal of Consent

When the processing of personal data is based on consent, the individual may withdraw their consent, either permanently or temporarily, in whole or in part, by sending a written request to the email address bark.merch@gmail.com or by postal mail to the company address: Neja Kalan s.p., Ljubljanska cesta 50, 6320 Postojna, with the note ‘Data Protection’.

The withdrawal of consent does not affect the legality of the processing carried out based on the consent prior to its withdrawal.

Retention of Personal Data

The retention period for personal data depends on the basis and purpose of processing for each category of personal data. Personal data is kept only for as long as necessary to achieve the purpose for which it was collected or further processed. Once the purpose of processing is fulfilled, personal data will be deleted, destroyed, blocked, or pseudonymized, unless otherwise required by applicable regulations.

Amendments to the Privacy Policy

The provider reserves the right to make changes and/or additions to this Privacy Policy. Changes and/or additions to this Privacy Policy will take effect one day after their publication on the company's website. The company will not provide separate notification regarding the publication and implementation of these changes. The history of changes and additions to the Privacy Policy is available in written form at the contact addresses listed above.